About
A record of building things that had to work.
Achieving a proven record in senior technical and management roles, working with new and leading-edge technology, and skilled in applying real-time, mission-critical techniques. Seasoned leadership, consulting, and corporate management experience: developing products, managing development teams, and handling company operations.
Implementing cutting-edge technologies and streamlining legacy systems for companies spanning the globe. Financial services, telecommunications, web technologies, project management, embedded systems, distributed architecture, and business continuity.
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Island Labs, Inc.
Board of Directors. A New York State nonprofit that promotes STEM in the Long Island area.
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Grow Your Own Meal
Board of Directors. A 501(c)(3) that promotes sustainable and renewable farming, operating out of Colorado.
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Gorilla Toolz Inc.
Chief technology officer. A company specializing in CRM and partner relationship management.
A wide set of interests
Richard’s interests are varied. He is a visionary, scuba instructor, meditation instructor, professional photographer, technologist, farmer, and family man. He is an amateur radio operator and a member of CERT and RACES, volunteer organizations run by the Nassau County Office of Emergency Management in New York and activated during local emergencies. He is working on his private pilot’s license. He has researched and applied natural farming techniques in a personal garden, and has helped promote natural farming and gardening in his local community.
Appearances
What I do
Innovate, create, streamline, build teams.
I take the latest technology and apply it in creative ways to business problems, to produce new solutions. Sometimes that is technology. Sometimes it is team building. Often it is a combination of disciplines. Each solution requires tapping into creative resources and allowing the solution to evolve. Done well, this process looks easy. It is not.
Career highlights
- $1 million Built a call center for $1 million, with a four-month payback.
- 63% to 85% Improved customer satisfaction from 63% to 85%, with a net first-year payback of over $2 million.
- 20 years Built a profitable news product for a new venture in the brokerage industry. It is still in use, more than 20 years later.
- Over 30% Built a healthcare patient engagement and follow-up system with an ROI over 30%.
- $2 million Built custom software for arbitrage traders that enabled them to make over $2 million in the first months of use.
Where you’ve seen the work
- Wall Street Financial service workstations, cutting-edge technology, multi-processor systems.
- Newsware Corp News story analytics.
- Verizon Call center automation.
- Microsoft Partner portals, and Excel and Word report generation.
- Healthcare Patient care systems.
- Banking Customer contact systems.